Shipping policy

At Förberedd, we strive to offer our customers fast and efficient delivery of their orders. Below is information about our delivery terms and conditions:

Delivery Times

  • Orders are usually processed within 1-2 business days.
  • Delivery time depends on the shipping address and chosen shipping method, but typically, items are delivered within 3-7 business days after your order has been dispatched.
  • During peak seasons or due to unforeseen circumstances, delivery times may vary. We will notify you of any delays via email or SMS.

Shipping Costs

  • Shipping costs are calculated based on weight, delivery address, and the chosen shipping method. You can see the total shipping cost at checkout before completing your order.
  • We offer free shipping on orders over 500 SEK.

Shipping Methods

  • We offer various delivery options, including standard and express shipping.
  • Exact shipping methods and prices may vary depending on your location and the products ordered.

Delivery Address

  • Please ensure that the delivery address you provide is correct. We are not responsible for lost packages if an incorrect address is provided.
  • If you wish to change the delivery address after placing an order, please contact us immediately, and we will do our best to make the change before the package is dispatched.

Order Tracking

  • After your order has been dispatched, you will receive a tracking number via email. You can use this number to track your delivery on [shipping company website].

Uncollected Packages

  • If a package is not collected within the specified timeframe and is returned to us, a return fee may be charged.
  • For packages returned due to failure to collect, we may need to charge an administrative fee.

Damaged or Lost Goods

  • If your order is damaged upon delivery or if you haven’t received it within the indicated delivery time, please contact us within [10] days so we can investigate and assist you.
  • We offer replacements or returns if items are damaged or incorrect.

International Shipping

  • We offer international shipping to select countries. Delivery times and costs vary based on the destination.
  • Any customs duties or import taxes are the responsibility of the customer.

Thank you for shopping with us! We are here to ensure your order reaches you safely and promptly. If you have any questions about delivery or need assistance, feel free to contact our customer service via email at info@forberedd.se